1win Support Service


Every customer of 1win India has the opportunity to get help anytime using the support service. Several channels of communication are available for players to communicate with the server around the clock. The company employs highly qualified specialists who are trained in all matters and are ready to solve any of your problems.

How to contact 1win

Users can choose the option that is the most suitable for them. Email, phone number, online chat are always available on the official website.


The platform has a unique support email address. You should send your letters to [email protected]

Pay your attention that you should use the email address that you specified while registration. You have the opportunity to describe your problem in detail and even add screenshots if you want. 

You will get the answer within 12 hours. You should use other methods of communication if you are in need of a faster consultation.


You are able to easily contact 1win at +7 (495) 088-88-99. Here you should speak only in English. You will get help immediately. 

Moreover, the hotline is available 24/7.

Live Chat

Another method to contact the 1win is to write a message in a live chat. You can look for it on the official website. A chat operator will join when one is available and give you detailed advice.

Social Media

1win has its official page on instagram. You can find it using its nickname: 1win_en. Here you can find some information about the latest events and bonuses. There are also Twitter, Facebook and Telegram that you can use to reach the platform. 

How to complain about 1win customer service

In case you want to make a complaint, you have to do it in written form. For this purpose you can use a live chat or email address of the platform. Attaching copies of documents to your messages will prove your position.

Users are encouraged to make complaints immediately after any problems have occurred. They should not wait longer than 10 days after the issue occurred if they cannot or do not want to do it immediately. The customer will get a reply within 14 days. 

An additional inspection may be required by the administration occasionally. The client may need to wait up to 30 days in this situation.


  • How can I receive a welcome bonus?

    You can simply get a welcome bonus after your registration process and making your first deposit at 1win.

  • Can I communicate in Indian at 1win?

    No, the support team can speak only in English.

  • Is there an opportunity to make a second account?

    No, every user has the right to have no more than one account in 1win India.

  • Can I place bets with the help of my cell phone?

    Sure, the official 1win website has an adaptive version, so the design will match the size of your screen.